We have a range of itienraries that span across the UK and Europe.

After registering for a holiday you will receive a booking confirmation. We will state on the sign up page whether an event can be paid with instalments or in full. If you pay just the registration deposit, there will usually be a maximum of 2 further payments required to fulfil your order total. Transaction fees may apply.

Unless stated otherwise, you must have paid at least 60% of the total cost 60 days before your trip commences.

Unless stated otherwise, the full amount must be paid by 45 days before your trip commences.

Failure to maintain these schedules could result in you being removed from the trip. If you have any payment queries please contact us holidays@travvu.com

Tråvvú is a registered tradmark and a trading name of AMGV LTD. The use of the name Tråvvú in these terms also equate to AMGV LTD.

AMGV Ltd (company no. 8498068) (“Tråvvú”) will manage the Holiday. The personal information you provide will be shared with Tråvvú and where needed with partners so that we are able provide the agreed service to you.

Own Risk: As there is no requirement to be involved in any travel, activities and/or events as part of the Holiday, you do so at your own risk.

Travel: Flights are not included in the price of the Holiday and must be arranged by you. Flight arrival/departure windows will be provided for the hotel transfers; outside of this time you will be responsible for your own transfers.

Insurance/Visas: You are required to arrange your own travel insurance and medical insurance for the duration of the Holiday. You are responsible for ensuring that you have all travel visas and documents required for the Holiday.

Payment: Payment must be made in accordance with the published Payment Schedule.

Refund/Cancellation: No refunds will be given. Your registration cannot be transferred to another person unless permission is granted by Tråvvú and confirmed via email.

Photography: The Holiday will be recorded in photographs/video and audio/visual (“Recordings”). Tråvvú reserves the right to use Recordings for promotional and/ or commercial purposes.

Programme: We reserve the right to change published details and have the final say on any matter relating to the Holiday.

Medical requests: If you have special requirements for medical reasons please contact us before completing your registration.

Privacy Policy: We use personal data in accordance our Privacy Policy. Where you have given us consent we may use information provided to notify you of news at Tråvvú. We only provide it to third parties who help us provide services to you. If you require more information email us at hello@travvu.com

Registration will not occur until any registration fee is fully paid. In the event instalment payment are permitted and an instalment payment by credit/debit card is for any reason declined, registration will not be provided. You will have until the date provided in the Payment Schedule to make each payment. Where there is a failure to make an instalment payment, previous instalment payments will not be refunded.

By registering through this website, you enter into a legally binding contract with AMGV LTD, a UK Limited company (No: 8498068).

By placing an order through our website you confirm to Tråvvú that:

• You are 30 years of age or over, or have received written permission from Tråvvú to book if you are under the age of 30.

• You are able legally to enter into a binding contract.

• The details you provide during the registration process are complete and correct.

You are also obliged immediately to inform us of any changes to the details you have provided to us during the registration process by contacting us directly via email. Tråvvú is not responsible for any loss or damage you suffer as a result of your failure to provide us with correct and up-to-date information.

a. Your registration does not by itself complete a contact with Tråvvú. In registering through our website you make an offer to Tråvvú. A binding contract will only be formed once we have accepted your offer. We may decline to accept an offer for any reason whatsoever (including, but not limited to, inability to take payment from you), and will have no liability in respect of refusing, or otherwise failing, to accept an offer.

b. After you register with us and make all instalment payments, you will receive an e-mail confirming your registration and notifying you that payment for your registration has been taken. At this point there is a contract between us.

a. Management

AMGV Ltd (a company registered in the UK, company no. 8498068) (“Tråvvú”) will manage the Holiday. The personal information you provide will be shared with only necessary partners of Tråvvú so that we are able provide the agreed service to you.

b. Travel

Flights are not included in the price of the Holiday and must be arranged by you. Flight arrival/ departure windows will be provided for the hotel transfers; outside of this time you will be responsible for your own transfers.

c. Hotels

Hotels selected by Tråvvú for the Holiday are listed on Tråvvú.com and prior to registration it is your responsibility to determine if such hotels are suitable. Please email Tråvvú if you require further information regarding hotels and any other aspect of the holiday.

d. Insurance

You are required to arrange your own travel insurance and medical insurance for the duration of the Holiday.

e. Visas and Travel Documents

You are responsible for ensuring that you have all travel visas and documents required for the Holiday.

a. As there is no requirement to be involved in any travel, activities and/or events as part of the Holiday, you do so at your own risk.

b. Tråvvú cannot necessarily be held responsible for any loss, damage or injury suffered.

c. Nothing in these Terms shall exclude or restrict Tråvvú's liability for death and/or personal injury caused by it, it’s employees or agents, negligence or for any fraud.

d. Tråvvú cannot be held responsible for the action of any individual or for circumstances beyond our control.

e. In an emergency you agree to receiving the necessary hospital or dental treatment including an anaesthetic and to pay or reimburse Tråvvú for any associated costs that are not covered by any available healthcare or insurance.

a. Payment must be made in accordance with the published Payment Schedule.

b. Registration on our website must be made through one of our chosen payment services providers. In order to make a payment through one of these providers, you will need a credit or debit card.

c. When a credit or debit card is added as a payment method during the checkout process before the registration is accepted, a pre-authorisation for the full registration, or if instalments are permitted, the instalment amount of the registration will take place against the credit or debit card. At this point Tråvvú has not taken payment. This is a check, to ensure that the credit or debit card will allow payment or instalment payment to be taken when the order is placed. Only once authorised, does Tråvvú take payments.

d. In the event your credit or debit card is declined and full payment or all instalments are not paid, we will email to advise that registration has not been completed.

Changes To The Price

Although this has not occurred on any of our trips, in a situation where the price of tourist fees, taxes or other items on or related to our itinerary increase, we may need to increase the price of your event/holiday. Please note, care is taken to ensure contingencies are in place to avoid such an event.

Once we have confirmed your booking, the price of your holiday is fixed; there will only be increases for extreme circumstances beyond our control such as fuel surcharges, tax increases or currency fluctuations.

Changes Other Than The Price

It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will do our best to notify you about it promptly. Examples of insignificant changes include alteration of a start/end time of an excursion.

If we are constrained by circumstances beyond our control to significantly alter any of the main characteristics of the travel services that make up your package you will have the rights set out below.

• We will contact you and you will have the choice of accepting the change or having a refund of that service. We may also offer you an alternative holiday (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.

Your booking is accepted on the understanding that you realise that the tourism infrastructure in relation to both travel and accommodation in other parts of the world may be lower than you would expect where you are from.

No refunds will be given for services not utilised. If there is a minor alteration then we will try to notify you, though we are not obliged to do so, nor are we obliged to pay compensation.

Booking Conditions

Tråvvú reserves the right to amend the Booking Conditions at any time as is necessary and updated terms will be included with your holiday confirmation. Alternatively, please visit our website for our up-to-date Booking Conditions.

Refunds

a. You are not entitled to a refund, however refunds may be provided under certain circumstances at the full discretion of Tråvvú.

b. Where a refund is to be given, it will occur by the same method that was used to make the payment. We aim to process any refunds as soon as possible after cancellation.

Transfers

Your registration cannot be transferred to another person unless permission is granted by Tråvvú and confirmed via email.

Cancellations

In most circumstances, we will not cancel your holiday after the balance due date. However, if a holiday fails to attract the minimum number of bookings necessary for it to operate and deliver a proper group experience by the balance due date, we reserve the right to cancel all existing bookings. Sometimes, we may need to cancel a holiday due to unavoidable and extraordinary circumstances. Unavoidable and extraordinary circumstances are situations beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. 

These may include (but are not limited to) war, the threat of war, riot, civil unrest, terrorist activity (actual or threatened), industrial dispute, airspace closure, unavoidable technical problems with transport, machinery or equipment, power failure, rescheduling or cancellation of our flights, natural or nuclear disaster, fire, flood, drought or other extreme weather conditions, epidemics or outbreaks of illness.

We may also need to cancel your holiday if you fail to pay the full balance on time.

If your holiday is cancelled by Tråvvú, where possible, you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value). This does not apply, however, in the event of the cancellation taking place due to non-payment of the holiday balance.

Additional Services

Tråvvú cannot be held responsible for any additional services including flights which you book outside the terms of your itinerary or our brochure or website. Please note that all flights can be subject to change.

Live Effects

The Holiday may contain live music, strobe lighting and other live special effects. If these can potentially act as triggers to any type of medical condition then please contact us before registering for the Holiday.

Recordings

The Holiday may be captured in both photographs and audio/video (“Recordings”). Tråvvú owns the copyright in all such material and reserves the right to use this material for promotional purposes and/or sale of products and all forms of broadcasting. Tråvvú will only share the Recordings with partners who may use such Recordings for future promotional and/or commercial purposes.

Programme

Tråvvú reserves the right to change any of the Holiday details without any notice, and has the final say on any matter relating to the event.

As you are part of an organised holiday, the Tour Manager may at any time during the course of a holiday terminate the participation of a member of the party if he/she reasonably considers it necessary for the health and safety of that person or should their behaviour be disruptive or aggressive towards any other members of the party. In this situation, the person(s) concerned will be required to leave the accommodation or other services right away. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

If you have a complaint about any of the services included in your holiday, you must make it known to your Tour Manager at the earliest opportunity, who will endeavour to rectify the situation. We will do our best to reach an amicable solution quickly. If you fail to follow the requirement to report your complaint whilst on location, we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking.

If you have special requirements for medical reasons please contact us before completing your registration.

COVID-19: Limitation of Liability Clause
Tråvvú both acknowledges the ongoing COVID-19 pandemic and accepts our obligations to comply with any official guidance from governments or local authorities, both in the UK and whilst on holiday.

Please note that we will have no liability for any refunds, compensation, costs, expenses, or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:

• If you, or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time. If this happens within 14 days of your departure date, you must contact us as you may no longer be able to travel. We will offer you the following options where possible and subject to availability: Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the hotel, as well any increase in cost imposed by other suppliers);
  If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, subject always to the requirements of our booking conditions;
  Cancelling your holiday where no refund will be due. You may be able to claim these costs back from your travel insurance.
  

• If this happens whilst you are on your holiday, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs for you.

• You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday, or that portion of the holiday.

You also acknowledge that the suppliers providing your holiday, including airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. We do not expect these measures to have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you.

All materials (“Tråvvú Material”) provided for or at the Holiday including graphics, code, text products, software, audio, music and design, are owned by Tråvvú or Tråvvú’s third party providers. No content in whole or in part of the Tråvvú Material may be copied, reproduced, uploaded, posted, displayed, linked to or used in any way without the prior written permission of Tråvvú. Any such use is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of Tråvvú, or in the case of material licensed to Tråvvú, the owner of such materials.

Due to circumstances beyond our control, it is possible, but unlikely, that the Holiday could be cancelled. In that circumstance all persons registering will be refunded any registration fee paid. We have no further liability and any additional losses must be covered by your insurance.

This is an agreement between you and Hillsong. You may not transfer, assign or charge any of the rights and obligations that you undertake within this agreement without our prior written consent and no third party can enforce any of the contractual rights herein. Hillsong may transfer, or assign any of the rights and obligations that it undertakes within this agreement without any notice or further liability to you.

We will only use the personal data that you provide in accordance with our Privacy Policy. Where you have given us consent, we may use information provided to notify you of news at Tråvvú. We will only provide it to third parties who help us provide services to you. If you would like more information relating to our Privacy Policy, please contact us at hello@travvu.com

Tråvvú may change, suspend or terminate the Tråvvú websites at any time without liability or notice. We may also restrict your access to sections or the entire website without liability or notice. When you send e-mails to us, you give us permission to respond in the same way. 

All rights in any trade marks (whether registered or unregistered) or service marks, including logos, appearing on our website are owned by Tråvvú or used with the permission of the owners. Nothing on our website shall be construed as granting any license or right to use any trade-mark, service mark or logo for any purpose whatsoever. 

You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: you or another member of your party; or a third party unconnected with the provision of the travel services in the package and is unforeseeable, unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to

• The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and

• Any relevant international convention. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.

Additional assistance
If you're in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur if the difficulty is not a fault of ours.

Website

Tråvvú assumes no liability and shall not be responsible for viruses or any other disabling features that affect your computer as a result of using our website and links to any third party websites, nor for any delays or failures you may experience in connection with, nor any modification, suspension or termination of our website.

We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, which such e-mail was sent to the specified e-mail address of the addressee.

If a court determines any part of this agreement to be invalid, then all other parts shall remain in effect. English Law governs these terms and conditions. Any disputes arising in connection with these Terms and Conditions shall be resolved before the courts of England.

We have the right to amend these terms and conditions at any time without any prior notice or liability.

Please contact us via email for our registered office details. hello@travvu.com