Tråvvú is committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ''The Package Travel and Linked Travel Arrangements Regulations 2018'' all passengers booking with Tråvvú are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of AMGV Limited. This insurance has been arranged by Towergate Travel through Zurich Insurance PLC. Tråvvú is a trade name of AMGV Limited.
In the unlikely event of Insolvency, you must Inform Towergate Travel immediately on +44 (0) 1932 334140 or by email at email@example.com. Please ensure you retain the booking confirmation as evidence of cover and value.
Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. If you have booked flights as part of your travel, you should ensure that the company with which you booked the flights has the appropriate CAA/ATOL bonds in place.
Availability for our events are limited and based on a first come first served basis. Unless specified you must register and complete payment of your deposit to secure your place on our events. If you are having issues processing payments please contact your group leader.
We reserve the right to refuse or accept and/or not to proceed with any booking at any time. Once the contract is made between us we will use reasonable skill and care to perform our obligations to you in accordance with our Terms & Conditions.
Please note, if the event you are attending is taking place abroad and no flights are provided, you may need to purchase flights and/or transport separately.
It will be your responsibility to ensure you have purchased your flights well in advance of your trip commencing. Flight prices fluctuate and become especially high nearer to the time of flying.
Flight Arrival Windows For Events Held Abroad
Some of our itineraries include free airport transfers in the destination. If this applies to your holiday, please refer to the transport details on your trip itinerary page. There may be a specific time recommended for your arrival.
If your flight is scheduled to arrive within the arrival window but is delayed, we will do our best to wait. After a reasonable amount of time we may need to depart from the hotel and you will need to arrange a private transfer.
If there are no organised airport transfers or you land after the scheduled transfer has departed, we will provide you with contact details for a transfer service.
Tråvvú ensures our partners are insured and adhere to the local governments safety and operational guidelines.
Where we organise events or services for a client via a partner, we will endeavour to ensure their competence is at a high standard. However we cannot be held liable for their level of performance.
Our itinerary images show a range of images to illustrate the hotels we stay in, the restaurants we dine in, the cities we visit, and the experiences we organise. Your assigned hotel room layout colour scheme and design may vary.
It is your responsibility to ensure all Travel Visas or documents required to travel are valid for use before the event commences. All holiday attendees are required to have valid travel insurance for the complete duration of the holiday. We highly recommend you purchase your insurance before joining any of our itineraries.
Minimum Age Restrictions
Unless specified, all registrants for our events must be 21 years or above in order to attend a Tråvvú Holidays trip. If you are below the age of 21 please obtain pre-authorisation by contacting your group leader.
Your Health & Safety
The organisers cannot be held liable for any actions you take that cause damage to other people or property. Your safety is always our highest concern. When abroad you are expected to conduct yourself in a way that does not endanger yourself or those around you. Please make an organiser aware if at anytime during the trip you feel you are exposed to a potential health and safety risk.
We ask that you carefully review the itinerary supplied for our events and ensure you are comfortable with all it involves. Should there be any experience or activity you would like to be exempt from please make your group leader aware of this.
We also ask you inform your group leader of any health issue you feel could arise during the trip and what course of action you would like to be taken.
We have a range of itienraries that span across the UK and Europe. Your groups booking page will display the refund policy for your specific event.
After registering for an event you will receive a booking confirmation. We will state on the sign up page whether an event can be paid with instalments or in full. If you pay just the registration deposit, there will usually be a maximum of 2 further payments required to fulfil your order total. Transaction fees may apply.
Unless stated otherwise, you must have paid at least 60% of the total cost 60 days before your trip commences.
Unless stated otherwise, the full amount must be paid by 45 days before your trip commences.
Failure to maintain these schedules could result in your group leader removing you from the trip. If you have any payment queries please contact your leader with details found on your trip registration page.
Although this has not occurred on any of our trips, in a situation where the price of tourist fees, taxes or other items on or related to our itinerary increase, we may need to increase the price of your event/holiday. Please note, care is taken to ensure contingencies are in place to avoid such an event.
Photography & Film Notice
We always capture our holidays and events to create great photographic memories for our guests. Please note that throughout the event there may be a photographer or videographer capturing media.
UK Citizen Brexit Notice
You may need to renew your passport earlier than planned.
Depending on how the UK leaves the EU, new rules may apply. If a no-deal Brexit occurs, UK Citizens may need to have 6 months of valid time left on their passport when travelling. The decision on Brexit is due this March. If this extra time of validity is required, the Passport office could receive an influx of renewals which may extend the passport renewal period.
To avoid any disturbance to your travel plans it is advised that all UK passport holders renew their passport if their intended time of travel falls within this 6 month period. We advise that you check your passport using the link below.
Please check the validity of your passport by visiting the UK government website here.
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